STORE POLICY
Customer Service
At RTFicial.AI, we believe customer service is a fundamental part of our value proposition. Our support team is available to answer questions, resolve issues, and guide customers through the use of our products and services. We offer email and chat contact channels, with average response times of 24 to 48 business hours, ensuring close and efficient support.
We also have a ticketing system for tracking requests and prioritizing cases based on their level of urgency. Our commitment is to deliver clear solutions, keep our clients informed throughout the entire process, and ensure that every contact experience with RTFicial.AI meets the highest standards of quality and professionalism.
Privacy and security
At RTFicial.AI, we value our customers' trust and are committed to protecting the privacy of their information. All personal data collected during the purchase, registration, or platform use process is used exclusively for operational, support, and service improvement purposes. We do not share, sell, or transfer this information to third parties without the customer's express consent, except as required by law.
Regarding security, we implement encryption protocols, authentication systems, and data protection practices aligned with international standards. All information is transmitted securely and stored in reliable infrastructures to prevent unauthorized access, loss, or alteration. We are committed to ensuring the confidentiality, integrity, and availability of our clients' data at all times.
Wholesale inquiries
At RTFicial.AI, we offer preferential terms for distributors, integrators, and wholesalers interested in marketing our products and solutions. If you represent a company looking to acquire larger volumes, establish strategic alliances, or obtain specialized support, we offer a dedicated support channel.
Complete the contact form or write to us directly at mayoristas@rtficial.ai
Please indicate the product of interest, estimated quantity, and country of operation. Our sales team will respond within three business days with information on special prices, delivery times, after-sales support, and training options for your team.
Payment methods
- Credit/debit cards
- PAYPAL
- Offline payments